Agent Help AI receptionist plans cost R1,999–R12,100 per month excluding VAT, with 150–1,500 included minutes. The published extra-minute rate is R13. There are no setup fees and subscriptions are month-to-month. These are Agent Help's prices, not a market-wide minimum or maximum.
Other South African providers use different packages and billing units. Our provider comparison links to published information. Confirm whether a quoted price includes the base software, call usage, VAT and required integrations.
Agent Help plans and included minutes
| Plan | Monthly price, ex VAT | Minutes |
|---|---|---|
| Starter | R1,999 | 150 |
| Professional | R4,799 | 400 |
| Business | R6,749 | 750 |
| Enterprise | R12,100 | 1,500 |
The pricing page is the source for current plan inclusions. It lists 24/7 call answering, appointment booking, WhatsApp and email confirmations and analytics across the platform. Higher plans add capabilities such as multi-practitioner routing, integrations and multi-site support. Confirm the exact scope for your business.
How to estimate your monthly bill
Base plan + max(0, billed minutes − included minutes) × additional-minute rate. Add any separately agreed charges and applicable VAT. Use actual talk time, not just the number of calls.
| Illustrative usage | Calculation | Total ex VAT |
|---|---|---|
| Starter, 150 minutes | R1,999 + R0 | R1,999 |
| Starter, 200 minutes | R1,999 + 50 × R13 | R2,649 |
| Professional, 600 minutes | R4,799 + 200 × R13 | R7,399 |
| Business, 600 minutes | R6,749 + R0 | R6,749 |
At 600 minutes, Business is R650 less than Professional plus extra minutes, using these published rates. This does not mean upgrading is always cheaper: compare your expected usage, feature needs and the actual plan gap. Enterprise volume pricing may be agreed separately.
What to ask about before you buy
- How are call duration and partial minutes counted?
- Are transfers, outbound calls and voicemail included in billed usage?
- Are carrier forwarding, number rental or messaging charges billed separately?
- Which calendar, CRM and messaging integrations are included?
- What support hours and response commitments apply?
- How do plan changes and cancellation work?
Request these details in your quote. Infrastructure supplier prices are not the same as your service price, and an unverified estimate of underlying AI or messaging costs is not a reliable way to forecast your invoice.
Comparing AI with a human virtual receptionist
Ask a staffed service for a quote using the same hours and call volume. Compare tasks completed, live booking, escalation and support, as well as price. Human services can offer out-of-hours coverage; AI services still need clear limits and a route to your people. Read the AI, human and hybrid guide.
Measuring value without overstating ROI
Track calls answered, valid appointments booked, attendance and collected revenue separately. Booking value is not profit. For a financial return calculation, account for the margin on additional work and all relevant costs, and avoid counting appointments that would have been booked anyway.
The homepage calculator provides an estimate based on your assumptions. A calculator example or another client's outcome is not a guarantee of your results.
Get a quote using your own call volume
Bring a recent month's call minutes, your busiest periods, calendar system and required escalation rules. Standard setup is advertised within 48 hours; confirm the date for your specific requirements.
Work out the right plan
Book a free 30-minute demo or call 087 250 3226.
Work out the bill at your actual call volume
Use billed talk minutes rather than a guessed number of calls. Under Agent Help’s published rates, 200 minutes on Starter costs R1,999 + (50 × R13) = R2,649 excluding VAT. At 500 minutes, Professional costs R4,799 + (100 × R13) = R6,099 excluding VAT. These examples use the current plan and extra-minute rates; they are illustrations, not quotes.
When comparing providers, ask for included minutes, the extra-minute rate, VAT, setup charges, required base subscriptions, forwarding or number charges, and transfer billing. See Agent Help’s current packages and request a free one-week trial to test your workflow before discussing an ongoing package.
