R33,000 in bookings recovered in two months

The practice

Dr. PWA Snyman is a general practice operating at MediClinic. Like most South African practices, its phone rings hardest at exactly the times reception cannot answer it: before opening, over lunch, after hours, on weekends and whenever the power goes out.

The problem

Every unanswered call at a GP practice is a patient who phones the next practice on the list. The administrative load compounds the loss, because the calls that do get answered arrive while staff are with patients at the front desk.

What Agent Help changed

• Every inbound call is answered immediately, 24/7, including after hours and during loadshedding.
• Patients are booked into the practice calendar during the call, not called back later.
• Confirmations and reminders go out automatically, which reduces no-shows.
• Reception staff spend less time on the phone and more time with the patients in front of them.

The result

Over two months the practice recovered R33,000 in bookings that would otherwise have gone unanswered, a 611% return on what it paid Agent Help across the same period.

“It has become a valuable member of our team, helping us deliver faster responses, improve accessibility and reduce the administrative burden on staff.”
Sonja Snyman — Dr. PWA Snyman (GP), MediClinic

Why it works for medical practices specifically

Agent Help is built and hosted in South Africa and designed for POPIA compliance, which matters when the caller is a patient. It speaks English and Afrikaans and switches mid-call. It books into the calendar the practice already uses, and syncs with practice-management systems including Cliniko. Setup takes under 48 hours and needs no new hardware, because it answers on the number already on the practice door.